Domain, Hosting and Email Policy

Scope

This policy applies to domain registration, web hosting and business email services supplied by AzAd Solutions. It forms part of our Terms and Conditions, and our Refund and Returns Policy covers the money side.

Domain ownership

Domains we register on your instructions are registered in your name as the registrant, and you remain the owner of the domain for as long as it is registered and your account with us is in good standing.

You must give us accurate registrant details and keep them current. Registries require this, and a domain can be suspended if its details are found to be false. Some registries publish parts of the registrant record.

Renewals and expiry

• Domains are registered for a fixed term and must be renewed before they expire.
• We send renewal reminders to the contact address on your account, but responsibility for renewing on time rests with you.
• A domain that expires may stop resolving immediately, which will take down any website and email using it.
• Expired domains enter a registry redemption period during which recovery is possible but the registry charges a substantially higher fee, which we pass on.
• After redemption ends, the domain is released and anyone may register it. We cannot recover it at that point.

Domain transfers

We register and manage domains as part of a managed service, and outbound transfers to another provider are not offered as part of that service. Keeping domains, DNS, hosting and email under one roof is what allows us to manage and secure them as a unit.

Where a registry operator or an applicable registry policy requires a transfer to be permitted, we will of course comply with that requirement. In those cases, transfers are subject to the usual conditions: the domain must be outside any registry lock period, your account must be paid up with no outstanding balance, and we must be able to verify that the request comes from the registrant.

If you are considering moving providers, talk to us first at info@azad.co. We would rather understand the problem and fix it.

Hosting packages and resources

Each hosting package includes a defined allocation of storage, bandwidth, databases, email accounts and processing resources. You are expected to operate within that allocation.

• Sustained use above your allocation can slow your site and affect other customers on shared infrastructure.
• Where usage consistently exceeds a package, we will contact you and recommend a more suitable one.
• We may throttle or temporarily restrict a service that is destabilising shared infrastructure, and we will tell you when we do.

Upgrades and downgrades

You can change your hosting package as your needs change. Upgrades usually take effect immediately. Downgrades take effect from the next billing cycle, and any billing adjustment is reflected on the next invoice.

Before a downgrade, make sure your current usage fits within the smaller package. We will tell you if it does not.

Business email

• We set up mailboxes on your domain and you manage them through the control panel we provide.
• Each mailbox has a storage limit set by your package. When a mailbox is full it stops receiving mail, so archive or upgrade before you reach the limit.
• We apply spam filtering and malware scanning to inbound mail. No filter is perfect, so check quarantine folders periodically for false positives.
• Outbound mail is subject to sending limits to protect the reputation of our mail servers.
• Using our mail service to send unsolicited bulk email is a breach of this policy and will result in suspension.

Backups

We take routine backups of hosted data as part of running our platform, and we will use them to restore service after an incident on our side. These backups are a disaster-recovery measure for the platform.

They are not a substitute for your own backups. Please keep your own copies of your website, databases and important mail. Where we can help with a restore request, we will, but we cannot guarantee that a specific file or point in time will be recoverable.

Acceptable use

You may not use our hosting, email or domains to host, send or distribute:

• Material that is unlawful under the laws of Pakistan, including the Prevention of Electronic Crimes Act.
• Material that infringes the copyright, trade marks or other rights of another person.
• Malware, phishing pages, or anything designed to deceive or harm users.
• Unsolicited bulk email, or lists acquired without proper consent.
• Content that harasses, defames or threatens others.
• Anything that places an abnormal load on shared infrastructure, such as crypto mining or open proxies.

Report suspected abuse of our services to info@azad.co.

Availability and maintenance

We aim for high availability and monitor our platform continuously. Planned maintenance is scheduled outside business hours wherever possible, and we give advance notice of work likely to cause an interruption.

Unplanned outages are communicated as quickly as we can. We cannot guarantee uninterrupted service, and we are not responsible for interruptions caused by upstream networks, registries or other events outside our reasonable control.

Suspension and termination

We may suspend a service where an invoice remains unpaid after its due date, where this policy has been breached, or where a service has been compromised and is putting others at risk. Where the circumstances allow, we will contact you first and give you an opportunity to put it right.

After a service ends, we retain your hosted data for a short grace period so that it can be recovered, and then delete it. Ask us for an export before you cancel if you need one.

Support

Our team helps with technical issues and questions about your domains, hosting and email. Contact us by email or phone, and please include your domain name and a description of the problem so we can act on it quickly.

Contact us

For anything covered by this policy: